Frequently Asked Questions
Everything you need to know about Woodoc UK products and services.
What is the standard delivery timeframe for orders within the UK?
Standard delivery typically takes 3 to 5 business days. We also offer an express shipping option at checkout for guaranteed delivery within 1 to 2 business days.
What is your return policy for Woodoc products?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping outside of the UK?
Currently, Woodoc UK specializes in domestic distribution; however, we can arrange international shipping to select European countries upon special request.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Are your wood treatment products eco-friendly?
Yes, we are committed to sustainability. Our product range includes several low-VOC and lead-free options designed to be safe for both your home and the environment.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.